020 7520 1710

Employment opportunities

Exiting Caseworker

Salary £27, 625 - (37.5 hours per week)

Women@thewell is a women-only drop-in centre in Kings Cross. We provide a creative and supportive space for women, whose lives are affected by street based prostitution, including women who have been trafficked or are otherwise at risk of sexual exploitation.

Many of the women we work will experience:

  • Rough sleeping or other problems with accommodation
  • Substance use issues
  • Mental health issues
  • Experienced Sexual Violence
  • Problems with the criminal justice system or the immigration system; or
  • Are victims of trafficking and modern slavery

This is an exciting time of growth for women@thewell and we are seeking an exceptional new team member to join us.

The Exiting Caseworker will work across the organisation providing specialist input and proactive support to women, by creating and delivering an employability skills development programme for women.

This will include managing a small caseload of women, and work alongside the women to develop their routes out of prostitution. The successful candidate will be resilient, flexible in their approach to the needs of the women and will have the ability to work in a self-directed manner and experience of working with a range of external agencies.

Contact info@watw.org.uk
54-55 Birkenhead Street London WC1H 8BB
for an application pack please email: recruitment@watw.org.uk
Application deadline: 17th June 2019

Interviews will be held on the 4th July and 5th July 2019.


POST : Exiting Caseworker

SALARY : £27,625

REPORTS TO : Exiting and Outreach Support Services Manager


Provide specialist support to women to exit from prostitution and create and deliver an employability skills development programme for women


Supporting women to exit prostitution

  • 1.  Work across the organisation to support frontline staff to support women seeking to exit
  • 2.  Hold a caseload of women and support them as needed
  • 3.  Support the staff team to develop their understanding of routes out of prostitution
  • 4.  Work with the Team Leader - Outreach and Support and the Service Managers to develop our recording and monitoring systems to support reporting effectively on steps towards exiting
  • 5.  Review Client facing policies and procedures with the staff team to ensure they are fit for purpose and reflect best practice in supporting women to exit prostitution
  • 6.  Continue to develop expertise in the area of exiting, undertaking training and reading as required
  • 7.  Consult, plan and deliver a pre-employment programme that is flexible and tailored to the needs of the women we support.

Partnership and Networking

  • 8.  Ensure effective liaison and work with both statutory and non-statutory agencies
  • 9.  Ensure effective promotion of the services and resources of w@w to external audiences
  • 10.  Develop partnerships with businesses and social enterprises that may provide employment opportunities


  • 11.  Attend staff meetings, daily briefings & debriefing, weekly handovers as needed
  • 12.  Carry out joint client support work with other staff members
  • 13.  Liaise with volunteers to support and increase the impact of the project
  • 14.  Participate in supervisions & appraisals

Information Management

  • 15.  Produce and maintain accurate and useful information in a range of formats, in order to promote effective service delivery and evaluation.
  • 16.  Ensure the development of case studies particularly in relation to exiting outcomes
  • 17.  Record attendance, case notes, incidents, risk assessments, support plans on database
  • 18.  Undertake regular audits of cases on the database
  • 19.  Be aware of and adhere to confidentiality policies and procedures
  • 20.  Undertake training and use own initiative to increase knowledge and understanding and stay up to date with changing legislation, best practice etc.

Risk Management and Health & Safety

  • 1.  Undertake risk assessments & risk management for individual women
  • 2.  Undertake risk assessments & risk management for activities, outings etc.
  • 3.  Respond to panic alarms if needed and manage conflict, health and other emergency situations
  • 4.  Maintain building security & safety and be aware of and adhere to safety and emergency procedures
  • 5.  Undertake the assessment of behavioural and health and safety risks prior to referral to internal services and partners (e.g. legal advisor, counsellor) conducting one to one work and ensure appropriate procedures are in place to manage risks
  • 6.  Be aware of and comply with all policies and procedures for safe working practices for the women, staff, volunteers and visitors

Other Duties

  • 7.  Provide cover in the absence of other staff to ensure continued smooth running of the charities services
  • 8.  From time to time the post holder may be required to perform other duties commensurate with their role and abilities, as reasonably required, to facilitate the smooth running of the charity

Other information

w@w is a dynamic charity, therefore changes in the core duties and responsibilities of the role may evolve as the organisation develops. These guidelines are not a term or condition of contract.

Each post holder is expected to contribute to their own professional development which includes regular supervision, self appraisal and participation in training and development opportunities.

We expect all staff to abide by w@w’s equal opportunities policy and to share our organisational values and behave in a way that reflects these.



  • A.  Experience of working with vulnerable and socially excluded women, particularly those involved in sexual exploitation and prostitution
  • B.  Experience of working as a subject expert in and organisation is desirable
  • C.  Experience of managing a caseload, needs assessment, planned support, key working, goal setting and advocacy with chaotic individuals
  • D.  Experience of developing a social enterprise or other employment models involving vulnerable women desirable
  • E.  Experience of networking and effectively liaising with specialist service providers or agencies in order to establish and/or improve access to services for clients
  • F.  Experience of challenging appropriately and maintaining clear and appropriate boundaries
  • G.  Experience of managing complex and difficult situations in relation to vulnerable client group(s) and a working understanding of the complexities of the legal frameworks that impact on the services users, including the legislation regarding prostitution, trafficking and enforcement
  • H.  Practical experience of working in a therapeutic environment
  • I.  Experience of developing exiting strategies to support women
  • J.  Strong knowledge (both practical and theoretical) of the issues affecting women involved in or at risk of becoming involved in prostitution. Including a strong understanding of the complex process of ‘exiting’
  • K.  Crisis management skills and the ability to cope with stressful situations including violence and aggression
  • L.  Experience and knowledge of working in a trauma informed environment
  • M.  A level of numeracy, literacy and comprehension that enables you to prepare and maintain case records, communicate in writing with other agencies and analyse written and numerical information
  • N.  Excellent communication skills, written and oral, including the ability to communicate appropriately with diverse audiences
  • O.  Professional or other relevant qualification desirable (e.g. Social Work or mental health)
  • P.  An ability to be self-servicing in the use of IT applications and basic keyboard skills to create letters, minutes, collate statistics and use them to generate appropriate reports and to send and receive emails
  • Q.  Ability to network and effectively liaise with specialist service providers or agencies in order to establish or improve services for clients
  • R.  An understanding of the principles underlying a quality service which is user focused, with proven ability to empower clients
  • S.  Ability to work under pressure, and manage time effectively, prioritising different areas of work according to need
  • T.  Good analytical, problem-solving and organisational skills
  • U.  Self-motivating, with initiative and drive
  • V.  Open, flexible, friendly and enthusiastic disposition and a team player
  • W.  Willingness to work flexibly in response to changing organisational requirements and work outside of office hours on occasion


Thank you for requesting this application form. These guidance notes have been put together to assist you in completing your application for a position withWomen@thewell. It is recommended that you read these notes before completing the application form.

Unfortunately, we are unable to write to applicants who are not shortlisted. Should you not hear from us within two weeks after the closing date, you should assume that on this occasion your application has been unsuccessful.

By submitting an application the candidate agrees for us to hold the information provided for a period of 6 months. The data will only be used for the recruitment process, and only retained longer than the 6 month period, if you are successful in securing employment with us.


It is important that you fully complete all sections of the application form. Please do not attach a CV as this will not be considered. If possible applications should be typed, but if this is not possible, please use black ink to aid photocopying, as unfamiliar handwriting can be difficult to read. Take care that important details, such as name, address and post code details are clearly written. Please enter the name of the post you are applying for,this information can be found on the Job Description.


This information is required to ensure that accurate personnel records are maintained. Please ensure that your personal details are correct and that you have included your current address and telephone number(s). If you have a mobile telephone and/or e-mail address, please also provide these, as it can help to speed up the communication process. However, your application will not be disadvantaged if you do not have a mobile number or e-mail address. If you provide an e-mail address, it will only be used for correspondence relating to your application form. It will not be used for marketing purposes or shared with any other organisation.


When completing the 'Education, Qualifications Training' parts of this section, please refer to the job advert and job description and provide details of qualifications, apprenticeships, training and/or courses that are relevant to the post. Please also list any relevant training courses attended in the last 5 years.


Please complete this section in full, detailing your current employment first. If you are not currently employed, please provide detail of your most recent employment. If you have recently completed full-time education, please note this on this section of the application form. All previous employment positions should then be provided, with most recent post held detailed first. Please state if you have had any gaps in employment (e.g. travelling or a stay at home parent etc.).


Please use the person specification is the list of criteria or requirements regarded as necessary for the post. To be considered or an interview you must demonstrate that you fulfil each point included in the person specification. Before you fill in the application form look at the person specification and decide how to relate your skills, knowledge and experience to each point. Try not to repeat yourself by using just one area of your experience to cover more than one requirement. Draw upon your past and present jobs or interests. Always remember to specify your own responsibilities rather than those of your section or department. The most important thing is to tell us - we are unable to guess or make assumptions. Remember that voluntary work or work at home can be as valuable as paid employment. It is important that your application relates to the job you are applying for.


In completing the references section, please give as your referees your current and most recent employers where possible.

Criminal Record, Asylum & Immigration Act 1996, Declaration, Declaration of interest

Please complete these sections fully – an enhanced disclosure DBS check will be sought, if you are successful in securing employment with us.

We wish you every success with your application.